FAQ

The Double Layer Tee has a boxy fit: wide and slightly cropped. Take your usual size for a relaxed look, one size down for a cleaner drape.

In the size guide on the product page (the “Size guide” link above the sizes). Measurements are taken flat, in centimetres.

It is shown on the relevant photo of the product page, along with the model’s height.

Yes: one size, with an adjustable strap at the back.

100% heavyweight cotton that keeps its shape wash after wash. Full details are in the “Details” tab of the product page.

Machine wash at 30°C on a gentle cycle. No bleach, no dry cleaning. Tumble dry low. Iron at low temperature, never on the print.

Like any 100% cotton garment, it can shrink slightly if washed hot or tumble dried on high. Following the care instructions (30°C, gentle cycle, tumble dry low), it keeps its size and shape.

Each piece is produced in small quantities. Once sold out, it won’t necessarily be made again: sign up to hear about the next drops.

Bank card (Visa, Mastercard, American Express, CB), Apple Pay, Shop Pay, PayPal and Klarna. All payments are secure: we never have access to your card details.

Yes, in 3 interest-free payments with Klarna, subject to approval by Klarna. Choose it at checkout.

Yes. Payment is processed by our certified providers on an encrypted page.

3 pieces maximum per order, so the limited edition reaches as many people as possible.

Check your spam folder. Otherwise, write to us with the name and email used for the order.

Write to us as soon as possible: if the order hasn’t shipped yet, we’ll change or cancel it. After shipping, you can use your 14-day right of return.

Join the Cane Caraz list: subscribers hear first about every drop.

France: €6.90 for orders under €70, free from €70. European Union and Switzerland: €14.90 for orders under €70, free from €70. For other countries, the rate is shown at checkout.

Shipped within 48 business hours, then 3 to 5 business days for delivery in France. Delivery times abroad are shown at checkout.

Yes, to most countries in the world. Outside the European Union, customs duties and taxes may be charged on delivery: they are your responsibility.

The tracking link is emailed to you as soon as your order ships.

Report it to the courier or post office, then write to us within 48 hours with your order number and photos of the parcel and the item.

Contact us within 7 days: we’ll open an investigation with the carrier, who may ask you for a statement of non-receipt.

As soon as the carrier confirms the loss, we send the item again or refund you.

You pay when you order and your item ships on the date shown on the product page. Pre-orders are only open for a few days.

When you place the pre-order.

Yes, by writing to us before it ships: you get a full refund. If the shipping date changes, we let you know and you choose between waiting or a refund.

You choose in your cart: one parcel on the pre-order date (no extra cost), or two parcels — your in-stock item ships within 48 h (+€12.90).

Leave your email on the product page: you get the pre-order link before anyone else.

Tap “Notify me” on the product page: we’ll let you know if there’s another drop.

14 days after delivery, no reason needed.

Email holla@canecaraz.com with your order number, then send the item back within 14 days to: Cane Caraz, 38 rue de Berri, 75008 Paris, France.

You do, unless the item is faulty or doesn’t match your order. We recommend a tracked service.

Unworn, unwashed, with its tags and in its original packaging. You can try it on as you would in a store.

Once the item is received and checked, within 14 days of your request at the latest, to the original payment method.

Yes: tell us the size you want, send the item back, and we send the new size free of charge if it’s in stock. Otherwise, we refund you.

Yes, on the same terms as everything else.

Write to us with photos: return shipping is on us and we’ll offer a replacement or a refund.

By email at holla@canecaraz.com, or through the form on the Contact page.

No, Cane Caraz is sold online only for now.