Shipping policy

Where do we deliver?
To most countries worldwide. Available countries are shown at checkout.

How much does it cost?
France: €6.90 for orders under €70, free delivery from €70.
European Union and Switzerland: €14.90 for orders under €70, free delivery from €70.
Other countries, including the United Kingdom: the rate is shown at checkout, depending on the delivery country.

Delivery times
Orders are prepared and shipped within 48 business hours. In France, then allow 3 to 5 business days. For other countries, the estimated delivery time is shown at checkout.

Pre-orders
For a pre-order item, the shipping date is stated on its product page before purchase. If your order contains both a pre-order item and an in-stock item, you choose in your cart: a single shipment on the pre-order date (at no extra cost), or two shipments, with the in-stock item leaving within 48 hours (+€12.90).

Customs duties and taxes
Outside the European Union, customs duties, taxes or clearance fees may be charged by the authorities or the carrier upon delivery. They are not included in the price and are payable by the recipient. Delivery costs are not refunded for a parcel refused for this reason.

Carrier and tracking
Orders are shipped by Colissimo with tracking. The tracking link is emailed to you as soon as your order ships.

Damaged parcel
Check your parcel on receipt. If it is damaged, report it to the delivery driver or the post office, then email us within 48 hours at holla@canecaraz.com with your order number and photos of the parcel and the item.

Parcel not received
If the tracking shows “delivered” but you have not received anything, contact us within 7 days. We will open an investigation with the carrier and may ask you for a statement of non-receipt.

Lost parcel
If the carrier confirms the loss, we will send you the item again or refund you.