Terms of service

Terms of Sale

Effective as of 27 September 2026.

Article 1 – Seller and scope

The website canecaraz.com is operated by SAS Cane Caraz, a simplified joint-stock company (SAS) with share capital of €100, registered with the Paris Trade and Companies Register (RCS) under number 989 139 548, whose registered office is located at 38 rue de Berri, 75008 Paris, France. Contact: holla@canecaraz.com.

These general terms and conditions of sale (Terms of Sale) apply to any order placed on canecaraz.com by a consumer, that is, a natural person acting for personal purposes. They are supplemented by our Shipping policy, our Returns policy and our Privacy policy. By placing an order, you declare that you have read and accepted these Terms of Sale.

Article 2 – Products

The essential characteristics of each product (material, fit, sizes, colours) are presented on its product page. Colours may vary slightly depending on the screen used. Our pieces are produced in limited quantities: offers are valid while stocks last.

Article 3 – Prices

Prices are stated in euros, inclusive of all applicable taxes. Any delivery costs are stated before the order is confirmed. The price charged is the one displayed at the time of ordering. For deliveries outside the European Union, customs duties and local taxes may apply upon delivery; they are not included in the price and are payable by the customer.

Article 4 – Orders

You choose your items and your size, then confirm your cart. Before payment, you can check the details and total price of your order and correct any errors. The order becomes final once payment has been made. A confirmation email summarising your order is sent to you.

Cane Caraz may refuse or cancel an order for a legitimate reason, in particular in the event of a payment problem, an existing dispute with the customer or an abnormal order (for example, a purchase in quantities clearly intended for resale). In that case, you will be refunded in full.

Article 5 – Payment

Payment is made online, at the time of ordering, using the methods offered on the payment page. Payments are secured by our payment service providers; Cane Caraz never has access to your bank details. Where payment in instalments is offered, it is granted by a partner institution, subject to its approval and in accordance with its own terms.

Article 6 – Pre-orders

Some items may be offered for pre-order. The expected shipping date is stated on the product page and payment is made at the time of ordering. If this date cannot be met, we will notify you by email and you may choose either to wait for the new date or to cancel your order and be refunded in full.

Article 7 – Delivery

Delivery areas, times, costs and conditions are set out in our Shipping policy. Unless otherwise stated (pre-orders), the order is delivered no later than 30 days after it is confirmed.

Check your parcel on receipt. Any damaged or undelivered parcel must be reported to us within the time limits stated in the Shipping policy, so that we can pursue our remedies against the carrier.

Article 8 – Right of withdrawal

You have 14 days from receipt of your order to exercise your right of withdrawal, without having to give any reason. If your order is delivered in several parcels, this period runs from receipt of the last one.

How to proceed. Inform us of your decision before the end of this period, by email to holla@canecaraz.com, either using the withdrawal form below or by any clear statement setting out your decision to withdraw.

Returning the item. Send the item back no later than 14 days after informing us of your decision, to the following address: Cane Caraz, 38 rue de Berri, 75008 Paris, France. Return shipping costs are at your expense. We recommend a tracked shipment: the burden of proving dispatch lies with you.

Condition of the item. You may try the item on as you would in a shop. It must be returned unworn, unwashed, with its tags and in its original packaging. You may be held liable for any diminished value of the item resulting from handling other than what is necessary to establish its nature, characteristics and proper functioning; the amount of this diminished value may be deducted from the refund.

Refund. We will refund all sums paid, including the original delivery costs (with the exception of any additional costs resulting from your choice of a delivery method more expensive than the standard method offered), no later than 14 days after being informed of your decision. We may withhold the refund until we have received the item or until you have supplied proof of having sent it back, whichever is the earlier. The refund is made to the payment method used for the order.

The practical terms for returns and exchanges are set out in our Returns policy.

Article 9 – Legal guarantees

All our products are covered by the legal guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code (Code de la consommation)) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code (Code civil)).

Under the legal guarantee of conformity, you have 2 years from delivery to take action. You may choose between repair or replacement of the item, subject to the cost conditions provided for by law. During this period, you do not have to prove that the defect existed at the time of delivery. If repair or replacement is impossible, you may obtain a price reduction or the cancellation of the sale with a refund.

Under the guarantee against hidden defects, you may take action within 2 years of discovering the defect and choose between cancellation of the sale or a price reduction.

For any request, email us at holla@canecaraz.com with your order number and photos.

Article 10 – Liability

Cane Caraz is responsible for the proper performance of your order. It cannot be held liable in the event of force majeure or where the non-performance is attributable to the buyer.

Article 11 – Intellectual property

The Cane Caraz name, logo, designs, photos and all content on the website are the exclusive property of SAS Cane Caraz. Any reproduction, in whole or in part, without prior written authorisation is prohibited.

Article 12 – Personal data

The data collected when you place your order are necessary for its processing and delivery. How they are used and your rights are described in our Privacy policy.

Article 13 – Customer service and disputes

For any question or complaint, contact us at holla@canecaraz.com.

In the event of a dispute, we will first seek an amicable solution. You may also refer the matter, free of charge, to the consumer mediator we are affiliated with, after having sent us a written complaint.

Article 14 – Applicable law

These Terms of Sale are governed by French law, subject to the mandatory provisions protecting consumers in their country of residence. Failing an amicable agreement, the dispute may be brought before the competent court in accordance with the ordinary rules of law.

Annex – Withdrawal form

Complete and return this form only if you wish to withdraw from your order.

For the attention of: SAS Cane Caraz, 38 rue de Berri, 75008 Paris, France — holla@canecaraz.com

I hereby give notice that I withdraw from the contract for the sale of the goods below:
Item(s) and size(s): ……………………………………
Order number: ……………………………………
Ordered on: ……………… / Received on: ………………
Name: ……………………………………
Address: ……………………………………
Signature (only if sent on paper): ………………
Date: ………………

This translation is provided for convenience. In the event of any discrepancy, the French version of these Terms of Sale prevails.