Refund policy

Returns policy

You have 14 days

You have 14 days from receipt of your order to return an item to us, without having to give any reason. This also applies to pre-order and sale items.

Condition of the item

You may try the item on as you would in a shop. To be accepted, it must be returned unworn, unwashed, with its tags and in its original packaging. A damaged, worn or washed item may be subject to a deduction from the refund corresponding to its loss in value.

How to return an item

  1. Submit your request online within 14 days of receipt: log in to your account (“Account” link at the top of the site, with the email address used for the order), open the order and click “Request return”. Choose the item and the reason. For an exchange, state in the comment the size you would like and what didn’t suit you: this helps us improve our next pieces.
  2. We approve your request within 24 working hours and email you the return address.
  3. Send the item back no later than 14 days after your request, to the address provided: Cane Caraz, 38 rue de Berri, 75008 Paris, France. Return shipping costs are at your expense. We recommend a tracked shipment and that you keep your proof of postage.

Prefer to write to us? Send your order number and the item concerned to holla@canecaraz.com, or use the withdrawal form annexed to our Terms of Sale.

Size exchange

Wrong size? Submit a return request stating the size you would like. As soon as we have received and checked your item, we will send you the new size, with free delivery, if it is still in stock. If it is sold out, we will refund you.

Refund

We refund you as soon as we have received and checked the item, no later than 14 days after your request. The refund covers the price of the item and the original delivery costs, and is made to the payment method used for the order. Your bank may take a few days to show it on your account.

Defective item or order error

If you receive an item that is defective or does not match your order, submit a return request from your account or email us at holla@canecaraz.com with your order number and photos. In this case, return shipping costs are at our expense and we will offer you a replacement or a refund, in accordance with the legal guarantee of conformity described in our Terms of Sale.

Any questions?

Email us at holla@canecaraz.com.